Privacy policy.

We collect personal information you provide directly — through the contact form, AI assistant, newsletter subscription, WhatsApp, email or telephone — such as your name, organisation, contact details and the content of your enquiry. We also collect limited technical information (such as device type and pages visited) through essential and, with your consent, analytics cookies.

To respond to enquiries and consultation requests; to prepare proposals; to administer programmes and learner records where you engage our services; to send updates you have subscribed to; and to improve this website. We do not sell personal information, and we do not use it for unrelated marketing.

The website assistant answers from approved website content. Details you share in chat for a call-back are used only to respond to that enquiry. Do not share sensitive personal information (such as ID numbers or financial details) in chat — the team will request required documents through a secure channel where needed.

Information is shared only with team members and formally contracted partners who need it to serve your enquiry or programme, with service providers who host our systems, or where the law requires disclosure. Partners are bound to equivalent confidentiality and data-protection obligations.

We apply reasonable technical and organisational safeguards, limit access on a need-to-know basis, and retain records only as long as required for the purpose collected or by law — including SETA and QCTO record-keeping requirements for learner records.

You may request access to, correction of, or deletion of your personal information, object to processing, or withdraw consent at any time, subject to legal record-keeping duties. See our POPIA notice for how to exercise these rights, or contact info@techcraftskills.co.za.

Essential cookies keep the site working. Optional analytics cookies are used only if you accept them in the consent banner, and your choice can be changed by clearing site data in your browser.