The Techcraft assistant, explained.

A small, honest helper — it answers from approved website content, takes enquiries, and hands you to a human the moment that's better.

CAPABILITIES

What it can — and can't — do.

It can
  • Answer questions about our services, programmes, accreditation status, delivery areas and contact options.
  • Recommend the most relevant pages, services and resources for your question.
  • Take your name, contact details and enquiry, then hand them to the team via WhatsApp or email — with your consent.
  • Escalate to WhatsApp, email, phone or the contact form whenever you ask for a human.
It can't
  • Make binding commitments on pricing, dates or accreditation — the team confirms those in writing.
  • Answer from anywhere except approved website content and organisational documents.
  • Access your account, payment or personal data — it only knows what you type into the chat.
  • Replace professional advice on funding, legal or compliance matters.
PRIVACY & RESPONSIBLE USE

Your details, handled properly.

  • Grounded answers: responses are generated only from approved Techcraft content — services, programmes, FAQs and published documents.
  • Enquiry details: anything you share for a call-back is used solely to respond to that enquiry, under POPIA and our privacy policy.
  • No profiling: the assistant does not build marketing profiles or sell data.
  • Human review: commitments made in chat are only final once confirmed by the team.
  • Mistakes happen: AI answers may occasionally be incomplete or wrong — a disclaimer is shown in the chat, and verification is always available from the team.
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TRY IT

Ask it something — or skip straight to a human.

Both routes end with the same team looking after you.

+27 82 402 9753